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 Return
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| Returns, Cancellations, and Warranties |
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| Can I return my items to your store? |
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Yes. Please see Cancellations and Refunds for details regarding our return policy. Contact us if you would like to arrange for a return. |
| Cancellations and Refunds |
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After making a purchase, if you change your mind and would like to cancel an order, please do so within 48 hours of the date of the purchase. If you cancel within 48 hours, you may receive a full refund of any monies for furnishings purchased in our showrooms. If you do not cancel the sale within 48 hours, a 20% restocking fee will be assessed and only 80% of the purchase price will be refunded to you. Merchandise that has been picked up can be returned up to 7 days after its release for a 20% restocking fee. Returned merchandise must be in original packaging and in "new" condition. After 7 days of picking up the merchandise, the furnishings are no longer subject for a return.
If payment was made by a credit card, we will issue a credit to your charge account. All other refunds will be made by check and mailed within 7 days of the return transaction.
Online customers have the ability to return any purchase within 48 hours of picking up the merchandise for a full refund. If upon delivery, you change your mind and no longer wish to receive the merchandise, you may do so and receive a full refund for the merchandise amount, less delivery charges. Delivery fees will not be refunded.
Please inspect all furnishings upon delivery. Should you discover a defect upon delivery, please contact the store that you purchased it from or 770-622-2600 if you purchased it online. We will be happy to exchange it. Once the furnishings have been delivered and accepted, it is no longer subject for a refund. Should you discover a manufacturer's defect or have a warranty claim, please see the Warranty Information section. |
| Extended Furniture Protection Plan |
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Please see 5 Year Furniture Protection Plan for details. To request service from Guardsman, please call 1-800-548-GOLD or file a request online.
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| Warranty Information |
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In general, all furnishings carry a 60-day in store warranty against any manufacturer's defect. The only exceptions are floor sample items or items sold "as is" off the showroom floor. Depending on the manufacturer and furnishings, some warranties are for extended periods of time. For Ashley Furniture warranties, please Click Here. Warranties are not valid if the merchandise has been moved from the original delivery address. If you have a warranty issue, please contact the store where your purchase was made. If purchased online, please contact the Duluth store location at 770-622-2600. Please advise that purchaser is responsible for all labor and transportation costs that may be associated with servicing the warranty claim.
For Mattresses:
We mainly carry two manufacturers of bedding sets. Depending on the manufacturer, each mattress and box set has its own limited warranty. This warranty information can either be found on the mattress or in a pamphlet found in the bag that the mattress was delivered in. Warranties can be pro-rated or non pro-rated and range in duration from 10-20 years. Proper care and maintenance must be followed to keep warranties from being voided.
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